Refund policy

Return and Refund Policy

Last updated: 30th of March 2024

1. Returns

We want you to have a positive shopping experience with GAB LAB Emporium. If for any reason you are not completely satisfied with your purchase, you may return eligible items within 7 days of delivery. Please read the following guidelines carefully:

  • Eligibility: To be eligible for a return, items must be unused, undamaged, and in their original packaging with all tags attached. Items must be in resalable condition to qualify for a refund.

  • Non-eligible items: Some items are non-returnable, including but not limited to perishable goods, personalized items, and items marked as final sale. Returns for these items will not be accepted unless they arrive damaged or defective.

  • Return Process: To initiate a return, please contact our customer service team at [contact information] to request a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. You will be responsible for the return shipping costs unless the return is due to our error or a defective product.

  • Return Shipping: Please securely package your return items to prevent damage during transit. We recommend using a trackable shipping method for your return and retaining the tracking information for your records.

  • Refund: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within [number] business days to the original method of payment. Please note that shipping fees are non-refundable.

2. Exchanges

If you need to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability. We will provide instructions on how to return the original item and process the exchange.

3. Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us immediately with photos of the damaged or defective product. We will work with you to arrange for a replacement or refund at no additional cost.

4. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled before they are shipped. Once an order has been shipped, it cannot be canceled, but you may still be able to return the items following our return policy.

5. Contact Us

If you have any questions about our return and refund policy, need assistance with a return or exchange, or have encountered any issues with your order, please don't hesitate to contact our customer service team at contact@gastronomicartsbarcelona.com